Here are the stats as they are right now:
- 8 weeks
- 20 phone calls
- 4 promises of callbacks that never happened
- 2 faxes
- 7 hours on the phone
- They hung up on me twice
- I hung up on them twice (kindly)
All for about $33 worth of stuff that Jessie can’t use under her account anymore because Microsoft makes crappy hardware.
For those interested in keeping score at home, I moved my personal notes from Backpack to a page here.