Here are the stats as they are right now:

• 8 weeks
• 20 phone calls
• 4 promises of callbacks that never happened
• 2 faxes
• 7 hours on the phone
• They hung up on me twice
• I hung up on them twice (kindly)

All for about $33 worth of stuff that Jessie can’t use under her account anymore because Microsoft makes crappy hardware.

For those interested in keeping score at home, I moved my personal notes from Backpack to a page here.